Custom Engraved products are not normally returnable unless there was an error on our part or an obvious product defect. Our order process on custom engraved products is such that you give approval to the design prior to engraving, therefore we do not accept returns if you later change your mind or want some change made. When ordering a custom engraved item we will send you via email the final design prior to the engraving process. Once approved and engraved that product is not normally returnable.
We do allow returns of standard "generic" items that we normally stock. Those types of items would include product that are not personalized or customized from what is presented on the website. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Local Pickup Option:
For people in the Kansas City Metro area we also offer free local pickup as an option and it can be selected upon checkout to avoid shipping costs. Since we are a home based business the local pickup option would be to meet at a safe location somewhere in the Worlds of Fun or North Kansas City area. Feel free to use the contact form with any questions.
Important Note: Products that involve custom design work or custom engraving are custom made and can take 7-10 days to complete before being shipped. Thank you in advance for your patience as high quality custom laser engraving can take time to insure the highest quality product is delivered.
Ad Astra Engraving